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Wherever your journeys take you, over a hundred RIMOWA Care Experts are ready to assist you.
Your travel companion evolves with every journey, its story unfolding with every scrape, dent, and sticker. These marks are more than symbols of durable design but cherished memories of your travels. Only RIMOWA and its trusted partners can provide the best care for your RIMOWA.
We aim to find the best and fastest solution for your repair requests.
You can find a Client Care area in most of our RIMOWA stores, where we process simple repairs on the spot.
EXPERT CARE
Inheriting over 125 years of savoir-faire
QUICK IN-STORE REPAIR
One in every two suitcases is immediately repaired
WORLDWIDE NETWORK
More than one hundred Client Care Centers around the world
EXPERT CARE AND REPAIR
Over 125 Years of Expertise at Your Service
RIMOWA travel companions are crafted to last a lifetime, embodying the Art of Engineering – a masterful blend of German design, innovation, and craftsmanship. Our team of Care Experts, inheriting in-house savoir-faire since 1898, is committed to addressing your repair request with the utmost care.
All functional damage on suitcases purchased from July 25, 2022, are covered by our Lifetime Guarantee. For suitcases purchased before this date, all bags and special items, repairs are covered throughout the respective statutory warranty or guarantee period.
For any repairs not covered by the guarantee or for any non-functional cosmetic wear and tear that occurs during your travels, our Care Experts will assess repair options and provide an estimate.
TUTORIALS
Tips and Advices
RE-CRAFTED
Give Your Aluminum Suitcase a Second Life
The RIMOWA RE-CRAFTED program offers an alternative to traditional repair, extending the life of your well-loved aluminum luggage for a new owner. Bring it to select stores and receive a gift voucher for a new travel companion.
LEARN MORE
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