RIMOWA CLIENT CARE

Every Repair is an Evolution

REQUEST A REPAIR

Wherever your journeys take you, over a hundred of RIMOWA Care Experts are ready to assist you.

Your travel companion evolves with every journey, its story unfolding with every scrape, dent and sticker. These marks are more than symbols of durable design, but cherished memories of your travels. And only RIMOWA and its trusted partners can provide the best care for your RIMOWA.

Our aim is to find the best and fastest solution for your repair requests.
You can find a Client Care area in most of our RIMOWA stores, where we process simple repairs on the spot.

SIMPLE REPAIR JOURNEY

Before or during your travel, having your RIMOWA cared for takes only a few steps

STEP 1

Fill in the online form

Complete the form to speed up the processing of your repair request.

STEP 2

Organise your drop-off

STEP 3

Retrieve your RIMOWA for new journeys

An email alert will notify you once your item is ready.

Request repair

EXPERT CARE

Inheriting over 125 years of savoir-faire

QUICK IN-STORE REPAIR

One in every two suitcases is immediately repaired

WORLDWIDE NETWORK

More than one hundred Client Care Centers around the world

EXPERT CARE AND REPAIR

Over 125 Years of Expertise at Your Service

RIMOWA travel companions are crafted to last a lifetime, embodying the Art of Engineering – a masterful blend of German design, innovation, and craftsmanship. Our team of Care Experts, inheriting in-house savoir-faire since 1898, is committed to addressing your repair request with the utmost care.

All functional damage on suitcases purchased from July 25, 2022 are covered by our Lifetime Guarantee. For suitcases purchased before this date, all bags and special items, repairs are covered throughout the respective statutory warranty or guarantee period.

For any repairs not covered by guarantee or for any non-functional cosmetic wear and tear that occurs during your travels, our Care Experts will assess repair options and provide an estimate.