FAQ

Which products can I sell through the RIMOWA RE-CRAFTED program?
All authentic RIMOWA aluminum suitcases equipped with wheels can take part in the RIMOWA RE-CRAFTED program, no matter their age or condition.
Where should I bring my suitcase for the RIMOWA RE-CRAFTED program?

You can bring in your suitcase to select RIMOWA stores. You can find participating stores here.

How many suitcases can be submitted to the RIMOWA RE-CRAFTED program?
RIMOWA RE-CRAFTED is limited to 2 suitcases per household (same address), per year.
Which documents do I need to provide in order to participate in RIMOWA RE-CRAFTED?

You will need to present the invoice for the luggage you wish to bring. In the event that you do not have it anymore, our client advisors will perform an authentication of your suitcase.

You will also need to bring a valid ID to check your available quota for the RE-CRAFTED program.

I have lost my voucher, what can I do?

Please reach out to your nearest RIMOWA store or our Client Care team.

How long will my RIMOWA RE-CRAFTED voucher be valid for?
Your RIMOWA RE-CRAFTED store voucher will be valid for 3 years, from the date issued.
Where can I redeem my RIMOWA RE-CRAFTED voucher?

You can redeem your RIMOWA RE-CRAFTED voucher at select RIMOWA stores. Find participating stores here.

How many RIMOWA RE-CRAFTED vouchers can I redeem per purchase?
The minimum amount for a voucher to be used is $600, pre-tax. You may only use one voucher per purchase.
Where can I purchase RIMOWA RE-CRAFTED suitcases?

RIMOWA RE-CRAFTED suitcases are available on RIMOWA.com per drop. You can register here to be informed of the next drop.

Is my RIMOWA RE-CRAFTED voucher transferable?
No, your RIMOWA RE-CRAFTED voucher is personalized and can be redeemed only by yourself.

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