FAQ

Registration is possible for all serialised products through the REGISTER MY RIMOWA section after connecting to My Account.

For suitcases purchased from January 1st, 2023 onwards, registration can be accessed through an NFC tag. Learn how through the registration tutorial page.

Please note that registration is no longer possible for products purchased before 2014.

Near-field communication (NFC) technology connects two NFC-enabled devices close to one another. This technology can be embedded in an object through an electronic tag. The NFC tag can exchange information with a smartphone when held nearby. Simply by scanning the tag, a user can be redirected to a webpage.

For newer smartphones, you may need to tilt your phone towards the reader so the top part of the phone is facing the reader. Similar to how you would point a remote to a TV, point your phone straight at the reader. For older smartphones, the NFC sensor is generally on the back of the phone, either in the center, lower or upper portions. It may take a bit of experimenting to see which angle works best for your phone.

If you use your phone for payments, the same angle you use to pay should work for reading the NFC tag.

Suitcases purchased from January 1st, 2023 have an NFC tag integrated behind the telescopic handle at the base of your suitcase.

However, every RIMOWA serialised product can be registered in your RIMOWA account for easier access to your information and services.

When scanning the tag with your smartphone, you will be redirected to the registration process. Go to the tutorial page HERE for more details.

Your personal information won't be accessible to anyone who scans your NFC tag on your suitcase. Your information is only accessible when you are logged into your account with your password.

NFC tags cannot track the location of your product. NFC is designed for short-range communication between devices, typically within a few centimetres. NFC tags are primarily used for quick access to information when in close proximity to an NFC-enabled device such as your smartphone.

Only available for suitcases purchased from January 1st, 2023 onwards, your RIMOWA Ownership Certificate is accessible anywhere in the world. It is a unique digital identity card for your RIMOWA suitcase, thanks to the information stored on the Aura Blockchain Consortium Platform.

The Aura Blockchain Consortium is an organisation raising the standards of luxury by promoting the use of a single global blockchain platform open to all luxury brands of all industry sectors worldwide. The Aura Blockchain Consortium Platform accelerates the transition to a circular business model, trust, transparency, and innovation.

Any current owner of a RIMOWA suitcase equipped with an NFC tag can get their RIMOWA Ownership Certificate. This is the case for all suitcases purchased from January 1st, 2023 onwards.

You can retrieve it by scanning the NFC tag on your suitcase. After the suitcase registration process, you will be able to get your digital RIMOWA Ownership Certificate by clicking on the GET MY CERTIFICATE button and store it directly on your digital wallet by clicking on ADD TO WALLET.

If you have previously registered your suitcase, you can still get your RIMOWA Ownership Certificate by scanning your suitcase's NFC tag.

Retrieving your RIMOWA Ownership Certificate is a secure process that is not mandatory. It can be claimed at any point of your RIMOWA ownership journey by scanning the NFC tag on your suitcase.

Your RIMOWA Ownership Certificate is digital only, safely stored in your digital wallet.

Registering your suitcase is a mandatory step to claim your RIMOWA Ownership Certificate. It ensures a smooth and secure process.

Go to the registration tutorial page.

If the suitcase’s owner changes, please contact the RIMOWA customer service for a secure transfer of the product registration.

RIMOWA reserves the right to re-claim the RIMOWA Ownership Certificate of any returned item.

Please contact the RIMOWA customer service in the event of a lost or stolen phone. We will assist you in the process of reclaiming your RIMOWA Ownership Certificate.