For newer smartphones, you may need to tilt your phone towards the reader so the top part of the phone is facing the reader. Similar to how you would point a remote to a TV, point your phone straight at the reader. For older smartphones, the NFC sensor is generally on the back of the phone, either in the center, lower or upper portions. It may take a bit of experimenting to see which angle works best for your phone.

If you use your phone for payments, the same angle you use to pay should work for reading the NFC tag.

Any current owner of a RIMOWA suitcase equipped with an NFC tag who owns an iPhone can get their RIMOWA Ownership Certificate. This is the case for all suitcases purchased from January 1st, 2023 onwards.

You can retrieve it by scanning the NFC tag on your suitcase. After the suitcase registration process, you will be able to get your digital RIMOWA Ownership Certificate by clicking on the GET MY CERTIFICATE button and store it directly on your digital wallet by clicking on ADD TO WALLET.

If you have previously registered your suitcase, you can still get your RIMOWA Ownership Certificate by scanning your suitcase's NFC tag.

As of date, this service is unfortunately unavailable on Android phones.

Yes. You can book an in-store appointment by clicking on the “BOOK AN APPOINTMENT” button available under the “In-Store Appointments” section on the “Services" menu or in the footer, or by going to the Store detail pages in the store locator and clicking on "BOOK AN APPOINTMENT" for the store of your choice.

To request an appointment, you will need to select a store and a service offered by that store. You can then choose the date and time for your appointment.

To confirm your appointment request, you must fill out a form with your first name, last name, email address, and phone number. You can also add a comment in the "Comments" field to better specify your needs so the sales advisor can assist you (e.g., I want to explore the new suitcase collection).

Yes, RIMOWA offers the option to pick up your order in-store. During checkout, select "Pickup" and choose your preferred store.

You will receive an e-mail when your order is ready for pick up. To collect your order, bring:

• Your ID or driver's license
• The shipping confirmation email (printed or on your phone)

If someone else is picking up the order on your behalf, please follow these steps:

• Enter their contact details during checkout
• The person must bring a valid ID

Your order will be available for pick up for 10 days from the date and time of confirmation. If not collected, your order will be canceled, and you will be refunded.

Please note that the return policy for Click & Collect orders requires returns to be processed at the store where the item was collected using the same credit card for payment.

For the return, please kindly visit the store where you picked up the item, with the product and the credit card used for the payment.