FAQ

All authentic RIMOWA aluminium suitcases equipped with wheels can take part in the RIMOWA RE-CRAFTED program, no matter their age or condition.

You can bring in your suitcase to Cheongdam Flagship or Myeongdong store only. Please find the store's location here.

RIMOWA RE-CRAFTED is limited to 2 suitcases per household (same address), per year.

You will need to present the invoice of the luggage you wish to bring. If you do not have it anymore, in any cases, our client advisors will perform an authentication of your suitcase. You will also need to bring a valid ID in order to check your available quota for the RE-CRAFTED program.

A valid personal identification includes a resident registration card, driver’s license, Korean passport, mobile ID cards or any other document issued by public institutions that features the client’s name, address, and age. Paper copies and screenshots are not accepted.

Please reach out to your nearest RIMOWA store or our client service team.

Your RIMOWA RE-CRAFTED store voucher will be valid for 5 years, from the date issued.

You can redeem your RIMOWA RE-CRAFTED voucher at Cheongdam Flagship or Myeongdong store only. Find the store's location here.

You can only use one RE-CRAFTED voucher per purchase and the minimum order amount must be above 800,000 KRW.

Additionally, the vouchers is redeemable only in Cheongdam flagship and Myeongdong store.

RIMOWA RE-CRAFTED suitcases are available on RIMOWA.com per drop. You can register here to be informed of the next drop.

No, your RIMOWA RE-CRAFTED voucher is personalised and can be redeemed only by yourself.