FAQ

All authentic RIMOWA aluminium suitcases equipped with wheels can take part in the RIMOWA RE-CRAFTED program, no matter their age or condition.

You can bring in your suitcase to select RIMOWA stores. You can find participating stores here.

RIMOWA RE-CRAFTED is limited to 2 suitcases per person, per year.

Clients participating in RIMOWA’s RE-CRAFTED programme will be asked to present a valid personal identification document to complete the buy back.

A valid personal identification includes a driver’s license, student ID card, health insurance card*, My Number Card, Japanese passport, or any other document issued by public institutions that features the client’s name, address, and age.

Identification must bear the client’s latest address. Paper copies are not accepted.

*Health insurance cards must be accompanied with an original resident record certificate, original receipt of national tax, regional tax or utility bills (electricity/gas/water/NHK receiving fee) dated within the last six months and showing client’s current address.

Please reach out to your nearest RIMOWA store or our client service team.

Your RIMOWA RE-CRAFTED store voucher will be valid for 3 years, from the date issued.

You can redeem your RIMOWA RE-CRAFTED voucher at select RIMOWA stores. Find participating stores here (vouchers cannot be used in department stores).

The minimum amount for a voucher to be used is ¥80,000. There is no limit on how many vouchers can be used on a purchase, but additional RIMOWA RE-CRAFTED vouchers can only be activated with each additional spend of ¥80,000.

RIMOWA RE-CRAFTED suitcases are available on RIMOWA.com per drop. You can register here to be informed of the next drop.

No, your RIMOWA RE-CRAFTED voucher is personalised and can be redeemed only by yourself.