FAQ

Start shopping on rimowa.com by selecting your preferred delivery country/region on top of the website « Ship To » or at the bottom of the page if you are browsing on mobile.

Shop by category, from luggage to accessories or use the search bar and filters to find out which item will fit your needs.

Once you have found the perfect item, click on « Purchase » on the product page to add it to your cart.

We invite you to create a RIMOWA account for a faster and easier checkout but also to retrieve all information related to your order.

To finalize your purchase in checkout :

• Fill in the delivery information including shipping and billing address
• Complete your payment
• Review your order, confirming all details are correct
• Agreed to the terms and conditions and press proceed payment

You will receive in few minutes the order confirmation email gathering all information related to the order and you will receive an other email when your order will be shipped.

By creating an account on rimowa.com, you will be able to:

• Move through the checkout process faster
• Manage your personal information
• Register your RIMOWA suitcase to find all the details of the lifetime guarantee in accordance with the conditions written within our guarantee manual
• View and track your orders
• Retrieve your statement of delivery
• Request for a return

To create your account, you may click here.

You have the option to modify or cancel your order before it has been shipped by contacting our Client Service. Your item can only be changed for a new item at the same or lower price than the original item.

Please note that once your order has been shipped, it is no longer possible to modify or to cancel it. However, you may process a return and place a new order.

You can always check the status of your order by logging in to your RIMOWA account. Please note that, following a purchase, it may take few minutes for the order to be displayed in your RIMOWA account.

Once you have placed an order, you will receive a shipment notification which will allow you to check your delivery status online.

Should you experience any difficulties while placing your order online, you may contact our Client Service team. They will be happy to assist you.