FAQ

Why should I create a RIMOWA account on rimowa.com?

By creating an account on rimowa.com, you will be able to:

  • Move through the checkout process faster
  • Manage your personal information
  • Register your RIMOWA suitcase to find all the details of the lifetime guarantee in accordance with the conditions written within our guarantee manual
  • View and track your orders
  • Retrieve your statement of delivery
  • Request for a return

To create your account, you may click here.

How can I update or delete my account?
You can easily update or modify your account in your Account Setting under your RIMOWA account. To delete your account, please contact our Client Care team either by phone or fill in the contact form.
How do I reset my password?
To request a new password, go to My RIMOWA and select "Forgotten your password?". You will receive an automated email to the address used to set up your account. Follow the link in the email to set up a new password.
How can I receive the latest news and updates?
Sign up on RIMOWA.com or click here to receive the latest news and updates on luggage collections, special events, and collaborations.

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