FAQ

We offer free Express Shipping all across the UK for orders over £235. For selected areas in UK, we also offer TOSHI. Please check during the checkout process if your address is covered by this delivery service.

RIMOWA offers the option to pick up your order in-store.

During the checkout process, select "Pickup" and choose your preferred store.

You will receive an e-mail as soon as your order is ready for pick up. To collect your order, you will need to bring:

• Your ID or driver's license
• The shipping confirmation email (either printed or on your phone)

If you would like someone else to pick up your order on your behalf, please follow these steps:

• During checkout, please enter the contact details of the person who will pick up the order
• The person must bring a valid ID

Your order will be available for pick up at the store for 10 days from the date and time of your confirmation. If this time limit is exceeded, your order will be canceled, and you will be automatically refunded.

Please note that the return policy for Click & Collect orders is different, should you wish to return your item, you must return it to the store in which it was collected.

You can track the status of your order by logging into your MY RIMOWA Account.

Once your order has been dispatched, you will receive confirmation from RIMOWA via e-mail with the tracking number. This tracking number will allow you to check the delivery status of your order directly on the carrier's website.

UK

RIMOWA does not ship to PO Boxes. Please also note that TOSHI only delivers to select areas in the UK. Please check that your address is covered by this delivery service.

Rest of EMEA

RIMOWA does not ship to PO Boxes.