FAQ

Start shopping with us by using your preferred delivery country on the top of our website "SHIP TO". Shop by category – from luggage to accessories – to select your item. Click “purchase” to add the item to your cart and proceed to check out. You can also search for your preferred item by using our search function. Choose to place your order as either a guest or sign into your RIMOWA account for a speedier, more efficient check out. To complete your purchase, enter your data including shipping and billing address, preferred delivery (express or standard), and agree to the terms & conditions. Your shipment should now be on the way! If you have any questions, please don’t hesitate to reach out to our Client Care team by phone, email or by filling out this contact form.

You can click on "ship to" at the top left of the website to select your preferred shipping country/region.

On mobile, you can find this button at the bottom of the menu. Please note that the delivery address needs to correspond to the country/region selected in the "Ship to" option.

By creating an account on RIMOWA.com, you will be able to:

• Move through the checkout process faster
• Manage your personal information
• Register your RIMOWA suitcase to access all the details of the lifetime guarantee in accordance with the conditions outlined within our guarantee manual
• View and track your orders
• Retrieve your invoice
• Request a return

To create your account, you may click here.

You have the option to modify or cancel your order before it has been shipped by contacting our Client Service. Your item can only be changed for a new item at the same or lower price than the original item.

Please note that once your order has been shipped, it is no longer possible to modify or to cancel it. However, you may process a return and place a new order.

You can always check the status of your order by logging in to your RIMOWA account. Please note that, following a purchase, it may take few minutes for the order to be displayed in your RIMOWA account.

Once you have placed an order, you will receive a shipment notification which will allow you to check your delivery status online.

Should you experience any difficulties while placing your order online, you may contact our Client Service team. They will be happy to assist you.