What is RIMOWA’s return policy?

You are entitled to return all products from the RIMOWA online shop and RIMOWA stores within 30 days of receiving the merchandise, provided the merchandise is complete, unused, and undamaged.

 

For online purchases, please note we can only accept return shipments from the same country to which they were delivered. Visit your account to create a return label for your RIMOWA online shop purchase.

 

For store purchases, please visit your RIMOWA store to return your product(s) and get a credit note or exchange for the product(s). Your statutory rights are not affected.

 

Limited Editions

 

RIMOWA accepts returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 14 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused, and undamaged. RIMOWA only accepts return shipments from the same country to which the merchandise has been delivered.

Visit your account to create a return label for your RIMOWA online shop purchase.

 

REIMBURSEMENT OF PURCHASE PRICE

 

Please note that there may be a period of 10 to 14 days between receipt of the returned merchandise and reimbursement of the purchase price. Once we receive your return shipment, we will inform you by e-mail that the merchandise has been received and the amount that your account or credit card will be credited.

 

Should there be any discrepancy between the recipient of the merchandise indicated in the order and the purchaser of the merchandise, the purchase price of the returned merchandise will be reimbursed to the purchaser and holder of the credit card or account used for the purchase. The sum will be reimbursed in the same currency as the purchase. Any losses due to currency fluctuations will not be reimbursed.