FAQ

United States

RIMOWA.com accepts the following payment methods:

• Credit cards : Mastercard, Visa, American Express, DinersClub
• Apple Pay
• Paypal
• Klarna

Canada

RIMOWA.com accepts the following payment methods:

• Credit cards : Mastercard, Visa, American Express, Discover, DinersClub
• Google Pay
• Paypal
• Klarna

Mexico

RIMOWA.com accepts the following payment methods:

• Credit cards : Mastercard, Visa, American Express
• Paypal
• Oxxo
• SPEI
• Google Pay

All RIMOWA transactions are secure.

Once an order has been placed via credit card, the funds allocated for that purchase will be temporarily on hold - this is the standard pre-authorization period. While this is not an official charge, it is a step towards ensuring there are sufficient funds in the account to successfully complete the transaction.
The amount owed will only be officially deducted from your account once the order has been shipped. At that point, the order will be prepared for shipment and the initial pre-authorization charge will automatically be voided.

Please be advised if your order has been placed via PayPal, your account will be charged upon purchase.

Your invoice will be sent directly to you by email as soon as your order is shipped.

You will be able to retrieve your invoice at any time in your RIMOWA account under the “MY ORDERS” section.

If you are looking for a lost invoice, you may contact our Client Service for assitance.

Once the order has been processed, your invoice can no longer be modified. If your require any assistance, please contact our Client Service.

If you receive a notification that your credit or debit card or other payment method has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that:

• The card details or payment information entered are correct. For instance, your 16-digit code and the selected card type are correct.
• The 3- or 4-digit security number is correct.
• Your credit card has not expired.

If you have another payment method, we invite you to try a different one. If you would like further assistance, please contact us.