Currently, it is not possible to return merchandise purchased online at one of our RIMOWA stores. To initiate a return, please package the product in its original box and use the prepaid UPS label, which can be generated in your account.

You can return your item(s) within 7 days from the date of delivery. To process a return for online purchases, please follow the steps below:

•  Log in to your MY RIMOWA account and declare your return, if you have ordered as a guest, we invite you to create an account and declare your return. You can also request your return by phone or email, the CS team will return with more information about packaging and shipping.
• Ensure your items are returned unused, undamaged, and packaged in their original box.
• Place your item in the original box with the invoice, following the instructions received by email. The carrier will pick the return within the informed deadline.

Once your return is received by our team, you will receive an email to inform you. Your return will be refunded in up to 20 working days from the date the return is validated by the RIMOWA team. Please note that the credit card issuer may take up to 90 days to fully process the transaction.

Limited editions: RIMOWA accepts returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 7 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused, and undamaged.

Personalized tags: Please note that customized tags cannot be returned or exchanged.

You have the option to modify or cancel your order before it has been shipped by contacting our Client Service. Your item can only be changed for a new item at the same or lower price than the original item.

Please note that once your order has been shipped, it is no longer possible to modify or to cancel it. However, you may process a return and place a new order.

To claim our guarantee, we invite you to immediately inform RIMOWA of any defect within the guarantee period.

Please contact our Client Care Service, or you can also visit the nearest store to hand over or send the product. The completed certificate of guarantee or original proof of purchase will be requested.

RIMOWA will determine whether the defect is covered by the guarantee. If this is the case, RIMOWA will repair or replace the product and RIMOWA will also cover the costs incurred, including the return shipment.

The sending costs are borne by the purchaser.

• Clean using a damp cloth and a normal neutral detergent and dry with a soft clean cloth.
• Avoid the use of solvents such as alcohol and acetone or harsh chemical detergents that may damage the eyewear.
• When not in use, sunglasses should be kept in their case and stored at a temperature between -10°C and +35°C.
• Avoid exposure to sunlight in closed non-airconditioned environments (e.g. on a car dashboard) as the temperatures reached in these conditions may damage the eyewear and adversely affect its functionality.
• If the sun lenses suffer any wear and tear, becoming scratched or opaque, for example, we recommend replacing them with original spare parts."