FAQ

RIMOWA.com accepts the following payment methods:

• Credit cards
• PIX

All RIMOWA transactions are secured.

The refund will take up to 20 business days between receipt of the returned merchandise and the refund. Once the merchandise has been successfully received, you will receive an email notifying you of the full refund amount to be credited to your account. In the case of a credit card refund, the request will be made within 20 business days, the full refund will depend on the issuing bank and may take up to 90 days.

Your invoice will be sent directly to you by email as soon as your order is shipped.

You will be able to retrieve your invoice at any time in your RIMOWA account under the “MY ORDERS” section.

If you are looking for a lost invoice, you may contact our Client Service for assitance.

Once the order has been processed, your invoice can no longer be modified. If your require any assistance, please contact our Client Service.

If you receive notification that your credit or debit card or other payment method, has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that:

• The card details or payment information entered are correct. For instance, your 16 digit code is correct and the selected card type.
• The 3 or 4 digit security number is correct.
• Your credit card has not expired.

If you have another payment method, we invite you to try a different one. If you would like further assistance, please contact us.