FAQ

Return

You can return your item(s) within 7 days from the delivery date or 30 days to request for an exchange.

Please note RIMOWA is not liable for returns through an alternative carrier. We recommend using the prepaid return label.

To process a return and get the prepaid return label, please follow the steps below:

1. Connect to your MY RIMOWA account and declare your return. Once your return is declared, you will be able to print your prepaid return label. If you have ordered as a guest, we invite you to create an account and declare your return to get the pre-paid return label.

2. Make sure your items are returned unused, undamaged and packaged in their original box.

3. Place your item in a rigid cardboard box and attach the prepaid return label.

4. Drop off your return at one of the carrier’s access points.

 

Your return will be refunded within 10 to 14 working days from the date of reception of your item by the RIMOWA team.

 

Exchange

If you wish to exchange your product for the same product in a different colour, please contact our customer service. If you would like to exchange your product with a different size or collection, you will need to process a return and order a new one.

 

Customised tags

Please, note that customised tags cannot be returned or exchanged.

You can return your item(s) within 7 days from the date of delivery. To process a return for online purchases, please follow the steps below:

•  Log in to your MY RIMOWA account and declare your return, if you have ordered as a guest, we invite you to create an account and declare your return. You can also request your return by phone or email, the CS team will return with more information about packaging and shipping.
• Ensure your items are returned unused, undamaged, and packaged in their original box.
• Place your item in the original box with the invoice, following the instructions received by email. The carrier will pick the return within the informed deadline.

Once your return is received by our team, you will receive an email to inform you. Your return will be refunded in up to 20 working days from the date the return is validated by the RIMOWA team. Please note that the credit card issuer may take up to 90 days to fully process the transaction.

Limited editions: RIMOWA accepts returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 7 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused, and undamaged.

Personalized tags: Please note that customized tags cannot be returned or exchanged.

Currently, it is not possible to return merchandise purchased online at one of our RIMOWA stores. To initiate a return, please package the product in its original box and use the prepaid UPS label, which can be generated in your account.

Your refund will take approximately 10 - 14 business days between the receipt of the returned merchandise and refund. Once your merchandise has been successfully received, you will receive an email notifying you of the total refund amount to be credited to your account.

For security reasons, we can only refund on the same payment method used for the purchase.

You are entitled to return all products from the RIMOWA online shop and RIMOWA stores within 30 days of receiving the merchandise, provided the merchandise is complete, unused, and undamaged.

 

For online purchases, please note we can only accept return shipments from the same country to which they were delivered. Visit your account to create a return label for your RIMOWA online shop purchase.

 

For store purchases, please visit your RIMOWA store to return your product(s) and get a credit note or exchange for the product(s). Your statutory rights are not affected.

 

 

Limited Editions

 

RIMOWA accepts returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 14 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused, and undamaged. RIMOWA only accepts return shipments from the same country to which the merchandise has been delivered.

Visit your account to create a return label for your RIMOWA online shop purchase.