Currently, it is not possible to return merchandise purchased online at one of our RIMOWA stores. To initiate a return, please package the product in its original box and contact our customer services by email at contact_au@rimowa.com to organise a pickup at your convenience.

If you wish to exchange your product for the same product in a different colour, please contact our customer service within 30 days. Products must be returned unused, undamaged, and packaged in their original boxes.

If you would like to exchange your product for a different size or collection, you will need to initiate a return and order a new one.

You can return your item(s) within 30 days from the date of delivery. Returns are complimentary using the prepaid return label provided by RIMOWA. Please note that RIMOWA is not liable for returns through an alternative carrier. We recommend using the prepaid return label provided by us.

For online purchases, we can only accept return shipments from the same country/region to which they were delivered.

For store purchases, please visit your RIMOWA store to return your product(s) and receive a credit note or exchange for the product(s). Your statutory rights are not affected.

To process a return for online purchases and receive the prepaid return label, please follow the steps below:

• Contact our customer services by email at contact_au@rimowa.com to organise a pickup at your convenience, so that we can provide you with the relevant documents and a TNT label for the return shipment.
• Ensure your items are returned unused, undamaged, and packaged in their original box.
• Place your item in its original rigid cardboard box and attach the prepaid return label.
• Handover the return order to our courier when they arrive for pick-up. Once your return is received by our team, you will receive an email to inform you. Your return will be refunded within 10 to 14 working days from the date the return is validated by the RIMOWA team.

Limited editions: RIMOWA accepts returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 14 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused, and undamaged.

Personalized tags: Please note that customized tags cannot be returned or exchanged.

To claim our guarantee, we invite you to immediately inform RIMOWA of any defect within the guarantee period.

Please contact our Client Care Service, or you can also visit the nearest store to hand over or send the product. The completed certificate of guarantee or original proof of purchase will be requested.

RIMOWA will determine whether the defect is covered by the guarantee. If this is the case, RIMOWA will repair or replace the product and RIMOWA will also cover the costs incurred, including the return shipment.

The sending costs are borne by the purchaser.

• Clean using a damp cloth and a normal neutral detergent and dry with a soft clean cloth.
• Avoid the use of solvents such as alcohol and acetone or harsh chemical detergents that may damage the eyewear.
• When not in use, sunglasses should be kept in their case and stored at a temperature between -10°C and +35°C.
• Avoid exposure to sunlight in closed non-airconditioned environments (e.g. on a car dashboard) as the temperatures reached in these conditions may damage the eyewear and adversely affect its functionality.
• If the sun lenses suffer any wear and tear, becoming scratched or opaque, for example, we recommend replacing them with original spare parts."